Submit an Issue

Please fill out the form below and our support team will take a look!

Required fields are marked with an asterisk

{"xsrfToken":"dbb97ee4242588cae7659f706e10d4ec507add28_lout","branding":{"id":"3","key":"cs","name":"Casted Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#4e47de","headerLinkHoverBGColor":"#4e47de","headerBadgeColor":"#4e47de"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7c598c46-7bd6-4577-8020-76de29576f0d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTZjZWJlMi00OTVjLTQyOTktOTc2NS1lMDU4MzVhZTcyN2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdjNTk4YzQ2LTdiZDYtNDU3Ny04MDIwLTc2ZGUyOTU3NmYwZCI6WyJyZWFkIl19LCJleHAiOjE3NTI2MTM2NTksIm5iZiI6MTc1MjYxMzA1OX0.d3-zYwDfo5UXtIe4rcxTz8B22gWk_WkNt5V3CuMRpCQ&client=496cebe2-495c-4299-9765-e05835ae727b&mode=fit","logoId":"7c598c46-7bd6-4577-8020-76de29576f0d","isLogoAvailable":true,"helpCenterTitle":"We're here to help.","sharedPortalName":"Casted Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"We're here to help.","sharedPortalName":"Casted Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#010741","helpCenterTitleColor":"#010741","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c9be9d9a-ccff-4f98-9de9-9dd6f432a4e6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTZjZWJlMi00OTVjLTQyOTktOTc2NS1lMDU4MzVhZTcyN2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM5YmU5ZDlhLWNjZmYtNGY5OC05ZGU5LTlkZDZmNDMyYTRlNiI6WyJyZWFkIl19LCJleHAiOjE3NTI2MTM2NTksIm5iZiI6MTc1MjYxMzA1OX0.W6Khx5qZdHnHUKMQ1hEXiCvBkozYffNnjRCqcQmr2P0&client=496cebe2-495c-4299-9765-e05835ae727b&height=300&mode=fit","bannerMediaApiFileId":"c9be9d9a-ccff-4f98-9de9-9dd6f432a4e6","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"cs","projectId":10023,"serviceDeskId":3,"name":"Casted Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"35","name":"Beta & Tester Feedback","descriptionHtml":"","callToAction":"Beta & Tester Feedback","introHtml":"Feedback for Beta Testers","icon":10605,"iconUrl":"https://get.help.casted.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10605","groups":[6],"key":""},{"id":"32","name":"Need help in Casted?","descriptionHtml":"Please fill out the form and our Customer Success team will be happy to assist!","callToAction":"Need help in Casted?","introHtml":"Not sure how to complete your desired action in Casted? Let our Customer Success team help!","icon":10642,"iconUrl":"https://get.help.casted.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10642","groups":[7],"key":""},{"id":"34","name":"Strategic Planning","descriptionHtml":"","callToAction":"Strategic Planning","introHtml":"I need some help in planning my next steps in my content strategy and would like to chat with a Customer Success Manager.","icon":10482,"iconUrl":"https://get.help.casted.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[7],"key":""},{"id":"31","name":"Submit an Issue","descriptionHtml":"Please fill out the form below and our support team will take a look!","callToAction":"Submit an Issue","introHtml":"Having an issue with Casted? Need some assistance? We're here to help!","icon":10638,"iconUrl":"https://get.help.casted.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[6],"key":""},{"id":"29","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Dying to see a new feature in Casted? Let our Product Team know directly!","icon":10628,"iconUrl":"https://get.help.casted.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10628","groups":[4],"key":""},{"id":"27","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10620,"iconUrl":"https://get.help.casted.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10620","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Casted Support"},{"id":7,"name":"Casted Customer Success"},{"id":4,"name":"New Feature Suggestion"}],"orderMapping":{"7":[32,34],"6":[31,35],"4":[29]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7616a21b-25fa-3bee-b3b5-ab4aadef461a","appLinkName":"","appLinkUrl":"","spaceKey":"CHC1","spaceName":"Casted Help Center","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":3,"kbLinkDomainURLs":["https://casted.atlassian.net","https://get.help.casted.us"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTZjZWJlMi00OTVjLTQyOTktOTc2NS1lMDU4MzVhZTcyN2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDIzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI2MTQyNTksIm5iZiI6MTc1MjYxMzA1OX0.jNqGhqgCnF-IZlIGfqG-o3VNUq1G25Nxfu52SgesRRM","targetCollection":"upload-project-10023","endpointUrl":"https://api.media.atlassian.com","clientId":"496cebe2-495c-4299-9765-e05835ae727b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":31,"projectId":10023,"issueType":{"id":"10121","name":"Support"},"form":{"name":"Submit an Issue","descriptionHtml":"Please fill out the form below and our support team will take a look!","callToAction":"Submit an Issue","intro":"Having an issue with Casted? Need some assistance? We're here to help!","instructions":"Please fill out the form below and our support team will take a look!","icon":10638,"iconUrl":"https://get.help.casted.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Quick Description","description":"Company Name + Quick description of the issue","descriptionHtml":"Company Name + Quick description of the issue","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Full Description","description":"Include collection name, item name or Casted URL","descriptionHtml":"Include collection name, item name or Casted URL","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Optional: Upload a file","description":"Screenshots, recordings of the issue, etc","descriptionHtml":"Screenshots, recordings of the issue, etc","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/31","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/31","calendarParams":{"firstDay":0,"date":"2025-07-15T16:57:39-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7616a21b-25fa-3bee-b3b5-ab4aadef461a","appLinkName":"","appLinkUrl":"","spaceKey":"CHC1","spaceName":"Casted Help Center","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":3,"kbLinkDomainURLs":["https://casted.atlassian.net","https://get.help.casted.us"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTZjZWJlMi00OTVjLTQyOTktOTc2NS1lMDU4MzVhZTcyN2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDIzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI2MTQyNTksIm5iZiI6MTc1MjYxMzA1OX0.jNqGhqgCnF-IZlIGfqG-o3VNUq1G25Nxfu52SgesRRM","targetCollection":"upload-project-10023","endpointUrl":"https://api.media.atlassian.com","clientId":"496cebe2-495c-4299-9765-e05835ae727b","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=casted","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"dbb97ee4242588cae7659f706e10d4ec507add28_lout","baseUrl":"https://get.help.casted.us/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://casted.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"496cebe2-495c-4299-9765-e05835ae727b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e65a2e29f651459cbc2b17f05186539e","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}