Casted Support Center
  1. Casted Support Center
  2. Creative Services

Creative Service Request

Please complete all fields to help us create the asset you are requesting.

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"2e8deea31e706bca7ccef6477b74e9ca9e3948ee_lout","branding":{"id":"5","key":"creative","name":"Creative Services","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#4e47de","headerLinkHoverBGColor":"#4e47de","headerBadgeColor":"#4e47de"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7c598c46-7bd6-4577-8020-76de29576f0d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTZjZWJlMi00OTVjLTQyOTktOTc2NS1lMDU4MzVhZTcyN2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdjNTk4YzQ2LTdiZDYtNDU3Ny04MDIwLTc2ZGUyOTU3NmYwZCI6WyJyZWFkIl19LCJleHAiOjE3NTEzNDg1MjQsIm5iZiI6MTc1MTM0NzkyNH0.6DlO5gL8SmraWm1RG4vUdxdBield4bUZm5EPrmFrjUI&client=496cebe2-495c-4299-9765-e05835ae727b&mode=fit","logoId":"7c598c46-7bd6-4577-8020-76de29576f0d","isLogoAvailable":true,"helpCenterTitle":"We're here to help.","sharedPortalName":"Casted Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"We're here to help.","sharedPortalName":"Casted Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#010741","helpCenterTitleColor":"#010741","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c9be9d9a-ccff-4f98-9de9-9dd6f432a4e6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTZjZWJlMi00OTVjLTQyOTktOTc2NS1lMDU4MzVhZTcyN2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM5YmU5ZDlhLWNjZmYtNGY5OC05ZGU5LTlkZDZmNDMyYTRlNiI6WyJyZWFkIl19LCJleHAiOjE3NTEzNDg1MjQsIm5iZiI6MTc1MTM0NzkyNH0.ZrFQGZyXaqOu6dQjOr_OrOyy61ptX46MtNghSiFl7IQ&client=496cebe2-495c-4299-9765-e05835ae727b&height=300&mode=fit","bannerMediaApiFileId":"c9be9d9a-ccff-4f98-9de9-9dd6f432a4e6","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"creative","projectId":10031,"serviceDeskId":5,"name":"Creative Services","description":"","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"51","name":"Creative Service Request","descriptionHtml":"<p>Please complete all fields to help us create the asset you are requesting.</p>","callToAction":"Creative Service Request","introHtml":"<p>Need a new creative service? Submit a request here.</p>","icon":10511,"iconUrl":"https://get.help.casted.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[9],"key":""},{"id":"52","name":"Training Request","descriptionHtml":"<p>Please complete all fields to help create a training for you.</p>","callToAction":"Training Request","introHtml":"<p>Ever wonder what else Casted can do? Request additional training to learn it all!</p>","icon":10508,"iconUrl":"https://get.help.casted.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[9],"key":""},{"id":"58","name":"Account","descriptionHtml":"","callToAction":"Account","introHtml":"","icon":10511,"iconUrl":"https://get.help.casted.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"57","name":"Casted Tasks","descriptionHtml":"","callToAction":"Casted Tasks","introHtml":"","icon":10489,"iconUrl":"https://get.help.casted.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[],"key":""},{"id":"55","name":"Existing Business","descriptionHtml":"","callToAction":"Existing Business","introHtml":"","icon":10511,"iconUrl":"https://get.help.casted.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"56","name":"Remix Customers","descriptionHtml":"","callToAction":"Remix Customers","introHtml":"","icon":10511,"iconUrl":"https://get.help.casted.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"General"}],"orderMapping":{"9":[52,51]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7616a21b-25fa-3bee-b3b5-ab4aadef461a","appLinkName":"","appLinkUrl":"","spaceKey":"CREATIVE","spaceName":"Creative Services","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CREATIVE","serviceDeskId":5,"kbLinkDomainURLs":["https://casted.atlassian.net","https://get.help.casted.us"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CREATIVE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTZjZWJlMi00OTVjLTQyOTktOTc2NS1lMDU4MzVhZTcyN2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTEzNDkxMjQsIm5iZiI6MTc1MTM0NzkyNH0.ROU6-_3cOlsg_tGxV1_TsbSM6R8PijYvtnQJ35I_tGY","targetCollection":"upload-project-10031","endpointUrl":"https://api.media.atlassian.com","clientId":"496cebe2-495c-4299-9765-e05835ae727b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":51,"projectId":10031,"issueType":{"id":"10166","name":"Request a design asset"},"form":{"name":"Creative Service Request","descriptionHtml":"<p>Please complete all fields to help us create the asset you are requesting.</p>","callToAction":"Creative Service Request","intro":"<p>Need a new creative service? Submit a request here.</p>","instructions":"<p>Please complete all fields to help us create the asset you are requesting.</p>","icon":10511,"iconUrl":"https://get.help.casted.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any video or audio files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/51","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/51","calendarParams":{"firstDay":0,"date":"2025-07-01T01:32:04-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7616a21b-25fa-3bee-b3b5-ab4aadef461a","appLinkName":"","appLinkUrl":"","spaceKey":"CREATIVE","spaceName":"Creative Services","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CREATIVE","serviceDeskId":5,"kbLinkDomainURLs":["https://casted.atlassian.net","https://get.help.casted.us"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTZjZWJlMi00OTVjLTQyOTktOTc2NS1lMDU4MzVhZTcyN2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTEzNDkxMjQsIm5iZiI6MTc1MTM0NzkyNH0.ROU6-_3cOlsg_tGxV1_TsbSM6R8PijYvtnQJ35I_tGY","targetCollection":"upload-project-10031","endpointUrl":"https://api.media.atlassian.com","clientId":"496cebe2-495c-4299-9765-e05835ae727b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=casted","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"2e8deea31e706bca7ccef6477b74e9ca9e3948ee_lout","baseUrl":"https://get.help.casted.us/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://casted.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"496cebe2-495c-4299-9765-e05835ae727b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"40a65808afa8424a831ab1a49ccc8041","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}